Orders
How do I place an order?
Just add items to your cart and check out directly on bolaball.com — no account required, though creating one lets you track order history and speed up future checkouts.
Can I change or cancel my order after placing it?
Contact us as soon as possible at cs@bolaball.com or (866) 839-2652. If your order hasn't shipped yet, we'll do our best to change or cancel it — once it's shipped, it'll need to go through our standard return process instead.
Do you accept international orders?
We currently ship to the US and Canada. If you're outside these regions, contact us at cs@bolaball.com and we'll let you know what's possible.
I received a confirmation email but haven't heard anything since — is that normal?
Yes — you'll get a shipping confirmation with tracking once your order leaves our warehouse, which is separate from your order confirmation. See "Order Processing & Delivery" below for expected timing.
Shipping & Delivery
How much does shipping cost?
We offer flat-rate shipping for all US & Canada orders: $9.99 per unit. If you need express shipping, contact us for pricing
How long does shipping take?
Orders are processed within 48 hours and typically ship via FedEx Ground. Once shipped, please allow 5-7 business days for delivery. Processing time and weekends are not included in that estimate.
Can you ship to a PO Box?
No — we require a physical shipping address and cannot deliver to PO Boxes.
Do you offer express or expedited shipping?
Yes, contact us directly at cs@bolaball.com or (866) 839-2652 for express shipping pricing and availability.
My order is taking longer than expected — what should I do?
First check your tracking link (see below). If it's been more than 7 business days past your ship date with no movement, email cs@bolaball.com with your order number and we'll look into it.
Order Tracking
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order ships. Use that number directly on the FedEx website, or check your order status by logging into your Bolaball account.
My tracking hasn't updated in a few days — is something wrong?
Tracking can occasionally lag a day or two, especially over weekends when carriers don't scan packages. If there's no movement for more than 3-4 business days, reach out to cs@bolaball.com and we'll investigate with FedEx directly.
My tracking says delivered, but I don't have my package — what now?
First check around your delivery location (porches, side doors, mailroom) and with neighbors, since carriers sometimes mark packages delivered a few hours before drop-off. If you still can't locate it after 24 hours, contact cs@bolaball.com with your order number and we'll help resolve it.
Returns & Refunds
What's your return policy?
We offer a 30-day, 100% satisfaction guarantee. If you're not happy with your purchase, you can return it within 30 days of the original shipment date for a full refund.
What condition does my item need to be in to return it?
Unused, in the same condition you received it, and in the original packaging. A receipt or proof of purchase is required.
How do I start a return?
Email your order number, product details, and reason for return to cs@bolaball.com and we'll walk you through the next steps.
Who pays for return shipping?
You're responsible for the cost of shipping the item back to us. Shipping costs (both original and return) are non-refundable and will be deducted from your refund if applicable.
How long does it take to get my refund?
Once we receive and inspect your return, we'll email you to confirm it's been received, then notify you of approval or rejection. Approved refunds are credited back to your original payment method within a standard processing timeframe (varies by bank/card issuer).
What if my item arrives damaged or defective?
Contact us right away at cs@bolaball.com with your order number and a photo of the damage — we'll sort out a replacement or refund without requiring you to cover return shipping in this case.
Can I exchange an item instead of returning it?
Reach out to cs@bolaball.com and let us know what you'd like to exchange it for — we'll help coordinate based on availability.
Product Questions
Are Bolaball games safe for kids?
Most of our games are designed for ages 6+, though a few (like our washer toss set, due to steel-core washers) are recommended for ages 14+. Check the individual product page for the specific age recommendation before buying.
What are your games made from?
It depends on the product — most of our outdoor games use solid wood or durable plastic, and our ladder toss and sports items use steel or fiberglass components. Materials are listed in the Specs section of each product page.
Do your products require assembly?
Most Bolaball games are designed for quick, tool-free setup — usually a few minutes. Specific setup details are listed on each product page.
Do you sell replacement parts if I lose or break a piece?
Yes — check our Replacement Parts collection for items like ladder toss balls in multiple colors, sold separately from full game sets.
Are Bolaball products covered under California's Prop 65 warning?
Some products sold on our site may expose users to chemicals known to the State of California to cause cancer or reproductive harm, per Prop 65 requirements. Visit www.P65Warnings.ca.gov for more information.
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards and Shop Pay at checkout.
Is my payment information secure?
Yes — all transactions are processed securely, and we don't store your full payment details on our servers.
Do you offer wholesale or bulk pricing?
Yes — visit our Wholesale page or contact us at cs@bolaball.com for bulk order pricing and terms.
Contact & Support
How can I reach Bolaball customer support?
Email cs@bolaball.com or call (866) 839-2652. We're available Monday through Friday to answer questions.
Where is Bolaball located?
Bolaball (Ami Ventures Inc.) is based in Houston, TX — 14932 Kuykendahl Road, Houston, TX 77090.
Do you have a physical store?
No, Bolaball operates as an online store only.