Blue Balls
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- Inventory on the way
Shipping Policy
Customer satisfaction is extremely important to us and we want every customer to be completely satisfied with our products. That’s why we offer a 30-day, 100% satisfaction guarantee. If for any reason you wish to return an item, purchased directly from our online store at www.bolaball.com, we will gladly refund the purchase price within 30 days from the original date of shipment.
– For all US & Canada retail orders the shipping rate is $9.99 for each unit.
Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bolaball.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bolaball.com.
Shipping returns
To return your product, you should mail your product details along with the order number and reason for the product return to info@bolaball.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@bolaball.com for questions related to refunds and returns.
This game is an absolute blast! It's great for family gatherings and outings with friends, and I love that it's durable. The soft rubber balls are of high quality and make it safe for the whole family to play.
This is an amazing game that is sure to bring hours of fun and entertainment to our family gatherings.
This product is simply amazing! This game is perfect for both kids and adults. It is very sturdy and well-made.
This product is a great and durable game perfect for all family gatherings and outings with friends, offering hours of fun and safety for all!
This game is amazing! I bought it for my family and we had so much fun playing it. It's really sturdy and easy to set up. The balls are soft and high-bouncing, making the game safe for everyone. The carry bag and shoulder strap make it easy to transport. It's a great game for family gatherings and outings with friends!
